Warmly welcoming, handcrafted from wood
Payment Policy
Last updated: January 6, 2026
We aim to make your checkout experience simple, fast, and secure. Please read the details below regarding payment on our website.
Accepted Payment Methods
Currently, we only accept PayPal for all orders. PayPal allows you to pay using your PayPal balance, linked bank account, or major credit cards.
Payment Security
Your payment information is processed securely through PayPal’s encrypted system. We do not store your financial information on our servers, and all transactions are protected using industry-standard security measures.
Fraud Prevention
To protect both our customers and our business, all orders are monitored for potential fraud. In some cases, PayPal may request additional verification before completing a transaction. Orders that appear suspicious may be delayed, canceled, or reviewed.
Failed Payments
If your payment fails:
- Check that your PayPal account has sufficient funds or a valid payment method linked.
- Confirm that your billing information matches your PayPal account.
- Try again using PayPal, or contact PayPal support for assistance.
Order Confirmation
Once your payment is successfully processed, you will receive a confirmation email with your order details. Orders will not be processed until payment is completed.
Contact Us
If you encounter any payment issues or have questions regarding your order, please reach out:
- Email: support@panegang.com
- Support Hours: 8:00 AM - 5:00 PM, PST, Mon - Fri
- Address: 2248 Wandering Ridge Dr, Chino Hills, CA 91709, United States
STORE INFOMATION
Panegang is a small family-run business born from a love of creating beautiful, handcrafted wooden door hangers.
Address: 2248 Wandering Ridge Dr, Chino Hills, CA 91709, United States
Company Name: AURA WOOD INC
Email: support@panegang.com
Support Time: 8:00 AM - 5:00 PM, PST, Mon - Fri

