Hand Drawn Running Cartoon Illustration Hoodie

Designed for Comfort. Delivered with Care.

At Panegang, we believe great style should come with exceptional service. That’s why we’re committed to delivering your hoodie quickly, safely, and affordably – straight to your doorstep, anywhere in the United States. Our shipping process is designed to be simple, transparent, and stress-free, so you can focus on what matters most: enjoying your next favorite hoodie.

Where We Ship

Panegang currently ships exclusively within the United States, covering all 50 states, including:

• The continental U.S.
• Alaska and Hawaii
• P.O. Boxes and military APO/FPO addresses

We do not offer international shipping at this time. Our priority is ensuring fast and reliable delivery for our U.S.-based customers.

Shipping Cost

We offer a flat-rate shipping fee to keep things simple and affordable:

$6.99 flat rate shipping on all domestic orders

Whether you purchase one hoodie or several, the shipping fee remains the same—no hidden charges or unexpected costs at checkout.

Order Processing Time

All orders are processed and packed from our U.S. facility with care and attention. Our standard processing time is:

• 1 to 2 business days (Monday through Friday)

Orders placed on weekends or public holidays will begin processing the following business day. During peak periods, such as holiday seasons or new collection launches, please allow for a slight delay, though we always strive to stay within our stated timeframe.

Estimated Delivery Time

Once your order is processed and shipped, the expected delivery time is:

• 3 to 5 business days via standard ground shipping

Every order includes a tracking number. You will receive an email confirmation with tracking information as soon as your package ships, allowing you to monitor your delivery status in real time.

Shipping Providers

We work with trusted and reliable shipping carriers to ensure your order arrives on time and in excellent condition. These include:

• USPS (United States Postal Service)
• UPS Ground
• FedEx Home Delivery

The carrier is automatically selected based on your delivery location and order size to ensure the fastest and most reliable service.

Tracking and Delivery Support

Once your order ships, you will receive a confirmation email with your tracking number and a direct link to view your shipment’s progress.

If your package is marked “delivered” but you have not received it, we recommend checking:

• Your front door, porch, or mailbox
• With neighbors or your building’s front desk
• Any designated parcel delivery areas

If the package is still missing, please contact our support team for assistance.

Delivery Delays

While we aim for timely deliveries, delays can occasionally occur due to:

• Inclement weather
• Carrier disruptions
• National holidays
• Peak season volume

We appreciate your understanding in such rare instances and will do our best to keep you informed and supported.

Non-Shipping Holidays

We do not process or ship orders on the following U.S. public holidays:

• New Year’s Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• Christmas Day

Orders placed on these dates will be processed on the next business day.

Need Help?

If you have any questions about your shipment or need assistance with a delivery issue, please don’t hesitate to reach out to us.

Panegang Customer Support
Email: support@panegang.com
Address: 1303 Kent Rd Apt 203, Raleigh, NC 27606, United States

From Our Shelves to Your Streetwear

Every Panegang hoodie is made to inspire confidence and comfort-and we believe the shipping experience should reflect the same standard. Fast, dependable, and affordable delivery is our promise to you.

Hassle-Free Returns. Fair Refunds. Always.

At Panegang, we’re dedicated to making sure you love your hoodie as much as we loved designing it. If something isn’t right, we’re here to make it better. This Refund and Returns Policy outlines everything you need to know about returning a product or requesting a refund from www.panegang.com.

1. Eligibility for Returns

We gladly accept returns on most items within 30 days of delivery, provided the item is:

• Unworn and unwashed
• In its original condition, with tags attached
• Free of odors, stains, or signs of use
• Returned with proof of purchase (order confirmation or receipt)

Please note: Final sale, custom-made, or personalized hoodies are non-refundable and non-returnable unless defective.

2. Return Process

To start a return, please follow these simple steps:

1. Contact Us
   Send an email to support@panegang.com within 30 days of receiving your order. Please include:
   • Order number
   • Reason for return
   • Clear photos (if the item is defective or damaged)
2. Wait for Approval
   Our team will review your request within 2-3 business days and provide you with return instructions and a return address.
3. Ship the Item
   Pack the hoodie securely and ship it back using a trackable shipping method. We are not responsible for lost return packages.
4. Refund or Store Credit
   Once we receive and inspect your returned item, we’ll issue your refund to the original payment method or provide store credit if you prefer.

3. Refund Policy

Once your return is approved and received:

• Refunds are processed within 5-7 business days
• You’ll be notified via email once the refund is issued
• Refunds are credited to the original payment method only
• Shipping costs are non-refundable unless the return is due to our error

4. Exchanges

Need a different size or color?

• We recommend initiating a return and placing a new order for the correct item.
• Exchanges are treated as a separate transaction to ensure fast and accurate service.

5. Damaged, Defective, or Incorrect Items

If your hoodie arrives damaged, defective, or you received the wrong item:

• Email support@panegang.com within 7 days of delivery.
• Include photos of the defect or issue.
• We will prioritize your case and either replace the item or issue a full refund, including shipping fees.

6. Return Shipping

• Customers are responsible for return shipping unless the item is defective or incorrect.
• We recommend using a trackable courier service to avoid lost shipments.

7. Incorrect Address Policy

If you accidentally entered the wrong shipping address:

• Contact us immediately at support@panegang.com. If your order hasn’t shipped yet, we’ll update it.
• If the order has already shipped, Panegang is not responsible for items delivered to incorrect addresses.
• Returned packages due to address errors may incur additional shipping charges.

8. Non-Returnable Items

For hygiene and safety reasons, the following items are not eligible for returns:

• Items marked as final sale
• Customized or personalized hoodies
• Items returned without original packaging or tags

9. Holiday Exceptions

During high-volume periods and U.S. holidays, return and refund processing may take longer than usual. We appreciate your patience.

Our warehouse is closed on the following U.S. holidays:

• New Year’s Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• Christmas Day

10. Contact Us

If you have any questions or need assistance with your return:

Panegang Customer Support
Email: support@panegang.com
Address: 1303 Kent Rd Apt 203, Raleigh, NC 27606, United States

Shop with Confidence

Your satisfaction is our priority. At Panegang, we stand behind every hoodie we make – because comfort, quality, and service should never be compromised.

Secure. Flexible. Designed for You.

At Panegang, we’re committed to making your shopping experience as smooth and convenient as possible-from the moment you fall in love with one of our hoodies to the final checkout. That’s why we offer a variety of trusted, secure, and flexible payment methods to suit your preferences.

Whether you’re a first-time shopper or a returning customer, our payment process is fast, protected, and hassle-free.

Accepted Payment Methods

We currently accept the following payment options on www.panegang.com:

1. Credit and Debit Cards

We accept all major credit and debit cards, including:

• Visa
• Mastercard
• American Express
• Discover

All card payments are encrypted and processed securely through our PCI-compliant payment gateway to ensure your personal and financial information is protected.

2. PayPal

Pay quickly and securely using your PayPal account. You’ll be redirected to the PayPal platform to complete your payment without needing to enter card details directly on our site.

PayPal also allows you to check out as a guest using a linked debit or credit card.

3. Apple Pay and Google Pay

For a seamless mobile or desktop experience, you can use Apple Pay or Google Pay at checkout (available on supported devices and browsers). These methods provide one-tap checkout, saving you time while keeping your details secure.

Payment Security

We take security seriously. All transactions made on our site are protected with SSL (Secure Socket Layer) encryption, ensuring that your data remains confidential and secure during the checkout process.

Panegang does not store your credit card information on our servers. All payments are handled by trusted third-party processors that comply with the highest industry security standards.

Currency

All transactions on panegang.com are processed in U.S. Dollars (USD). If you’re using a card from a U.S.-based financial institution, you won’t incur currency conversion fees. International card payments are not currently supported.

Payment Issues

If your payment is declined or if you encounter any issues at checkout:

• Double-check your billing information for accuracy
• Ensure your card or account has sufficient funds
• Contact your bank or payment provider to confirm there are no holds or blocks
• Try using an alternative payment method

Still having trouble? Our support team is always ready to help.

Fraud Protection

To protect our customers and our business, all transactions are subject to verification. In rare cases, we may contact you for additional information to verify your identity or payment method. Orders flagged as potentially fraudulent may be canceled and refunded.

Questions?

If you have any questions about payment options, failed transactions, or concerns about billing, please reach out to us:

Panegang Customer Support
Email: support@panegang.com

Checkout with Confidence

Your peace of mind matters to us. At Panegang, we’ve built a secure and user-friendly checkout process that lets you focus on what you came here for-great hoodies and a smooth shopping experience.