Last Updated: Sep 6, 2025

This Refund Policy details the conditions under which refunds are issued for purchases made through our website. This policy works in conjunction with our Shipping, Exchange, and Return Policy.

1. Eligibility for Refunds

Refunds are issued under the following circumstances:

  • Order Cancellations: If your order is successfully canceled within the timeframe specified in our Order Cancellation & Modification Policy.
  • Approved Returns: For items returned in accordance with our Return Policy that pass inspection.
  • Lost or Missing Packages: If a package is confirmed lost by the carrier after an investigation, as detailed in our Shipping Policy.
  • Damaged or Incorrect Items: If a damaged or incorrect item cannot be replaced, or a replacement is not desired, and the issue is reported within the timeframe outlined in our Return Policy.

2. Refund Processing

Once your refund is approved and processed, the following applies:

  • Refund Method: All refunds will be issued to your original method of payment.
  • Processing Time: Please allow 7 business days for the refund to be processed and for the funds to appear back on your statement. This timeframe may vary depending on your financial institution.
  • Confirmation: You will receive an email notification once your refund has been initiated.

3. Non-Refundable Circumstances

Please note that refunds will generally not be issued in the following situations:

  • Original Shipping Fees: Unless an order was canceled before shipment or we made an error (e.g., sending a damaged/incorrect item that leads to a refund), original shipping fees are non-refundable.
  • Items Not Meeting Criteria: Items that do not meet the eligibility criteria stated in our Return Policy (e.g., worn, washed, missing tags, or altered items) will not be refunded.
  • Unclaimed Packages: As per our Shipping Policy, if a returned package remains unclaimed for 30 days, we reserve the right to dispose of the items without issuing a refund.
  • Lost or Stolen After Delivery: Once a package is marked as “delivered” by the carrier, we consider it successfully delivered and are not responsible for packages that are lost or stolen after delivery, as outlined in our Shipping Policy.

4. Contact Us

If you have any questions about our Refund Policy or the status of your refund, please contact us:

  • Email: support@panegang.com
  • Support Hours: 8:00 AM – 5:00PM, EST, Mon – Fri
  • Company Name: PANEGANG LLC
  • Address: 10364 Almayo Ave APT 101, Los Angeles, CA 90064, USA

Thank you for your understanding and cooperation.