Privacy Policy

Your Privacy, Our Responsibility

At Panegang, your privacy isn’t just a policy – it’s a commitment. We understand how important it is to protect your personal information and ensure a secure, transparent shopping experience. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase from www.panegang.com.

By accessing or using our site, you agree to the terms of this Privacy Policy.

1. What Information We Collect

When you interact with Panegang – whether you’re browsing hoodies, adding items to your cart, or placing an order – we may collect the following types of information:

Personal Information

• Full name
• Email address
• Phone number
• Shipping and billing addresses

Payment Information

• Credit card or debit card details (processed securely via third-party gateways)
• Transaction history (items ordered, payment confirmation, refunds)

Technical Data

• IP address
• Browser type and version
• Device information
• Operating system
• Website navigation data via cookies and log files

Behavioral Data

• Product views and interaction
• Wishlist additions
• Shopping cart activity
• Newsletter interactions (opens and clicks)

2. How We Use Your Information

At Panegang, we use your data to deliver the best possible experience. Your information allows us to:

• Fulfill and manage your orders, returns, and exchanges efficiently
• Communicate with you regarding order status, delivery, and customer support
• Personalize your shopping experience by showing hoodies and collections that match your style
• Send promotional emails, only if you’ve subscribed, including sales announcements, new drops, or exclusive hoodie releases
• Prevent fraudulent activities and ensure the security of your transactions
• Improve website performance, usability, and marketing effectiveness

We never collect more information than necessary, and we never use your data in a way that violates your trust.

3. Cookies and Tracking Technologies

To enhance your experience, Panegang uses cookies and related tracking tools. These help us:

• Remember your login and cart status
• Understand how you use our website and identify areas for improvement
• Deliver personalized content and product recommendations
• Retarget ads through platforms like Google and Facebook (only with consent)

You can disable cookies via your browser, but doing so may affect your shopping experience.

4. Data Protection & Security Measures

We take your privacy seriously and protect your information using:

• SSL (Secure Socket Layer) encryption across our website
• Regular malware scanning and server maintenance
• Limited employee access to customer data
• Secure third-party payment processors (e.g., Stripe, PayPal)

Your personal and payment details are never stored on our servers after transaction processing.

5. Sharing Your Information

We do not sell, rent, or trade your personal information. However, we may share limited data with trusted third parties strictly for the following purposes:

• Order fulfillment and shipping (e.g., USPS, UPS)
• Payment processing
• Marketing communication (e.g., Mailchimp, Klaviyo)
• Analytics and performance optimization

These service providers are bound by confidentiality agreements and may not use your information for any other purposes.

6. Your Rights and Choices

You have full control over your information. You can:

• Request access to your data
• Ask us to correct or delete inaccurate information
• Opt out of marketing emails at any time (unsubscribe link at the bottom of each email)
• Request complete removal of your account and associated data

To make any of these requests, simply email us at support@panegang.com with your request.

7. Data Retention

We retain your information only as long as needed for business purposes or legal obligations, including:

• Order history (for accounting and tax records)
• Email marketing data (unless you unsubscribe)
• Customer service and warranty support

Once your data is no longer required, we securely delete it.

8. Children’s Privacy

Panegang does not knowingly collect or solicit personal data from individuals under the age of 13. If we discover that we’ve collected personal information from a child without parental consent, we will immediately delete the information.

9. Third-Party Links

Our website may contain links to external sites that are not operated by Panegang. We are not responsible for the privacy practices or the content of such websites. We recommend reviewing the privacy policies of any third-party sites you visit.

10. Policy Updates

We may revise this Privacy Policy occasionally to reflect changes in our practices, legal requirements, or for other operational reasons. All updates will be posted here with a new “Last Updated” date.

Last Updated: January 27, 2025

11. Contact Us

Have questions about how we protect your privacy? We’re here to help.

Panegang Customer Support
Email: support@panegang.com
Address: 1303 Kent Rd Apt 203, Raleigh, NC 27606, United States

Stay Cozy. Stay Confident.

Your data is safe with Panegang – just like our hoodies, we’ve got you covered.