Last Updated: Sep 6, 2025

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://panegang.com/ (the “Site”). We are committed to protecting your privacy and handling your information in a responsible manner. This policy is in full accordance with all our other operational policies.

1. Information We Collect

We collect various types of information to process your orders, provide customer support, and improve our services.

  • Personal Information: We collect personal information you provide directly to us when you make a purchase, create an account, or contact us. This may include your full name, shipping and billing address, email address, and phone number.
  • Payment Information: We do not store sensitive payment information such as credit card numbers on our servers. All payment details are securely processed by our third-party payment gateway, which is fully compliant with all security standards.
  • Non-Personal Information: When you visit our Site, we automatically collect certain information about your device, including your IP address, browser type, operating system, and a record of the web pages you visit. This information is used for analytics and to improve the functionality of our website.

2. How We Use Your Information

The information we collect is used for the following business purposes:

  • Order Fulfillment: To process your transactions, manage your account, and fulfill and ship your orders as outlined in our Shipping Policy.
  • Customer Communication: To communicate with you regarding your order status, respond to your inquiries, and provide customer support in accordance with our Exchange, Return, and Refund policies.
  • Marketing and Promotions: With your consent, we may use your email address to send you information about new products, special offers, and other updates. You can opt out of these communications at any time by following the unsubscribe link in the emails.
  • Site Improvement: To analyze website usage trends, monitor site security, and enhance the overall user experience.
  • Fraud Prevention: To detect and prevent fraudulent transactions and protect the security of our platform.

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information with trusted third-party service providers to facilitate our business operations, including:

  • Shipping Carriers: We share your name, address, and phone number with shipping carriers (e.g., UPS, FedEx) to deliver your orders.
  • Payment Processors: Your payment information is securely shared with our payment gateway to process your transactions.
  • Marketing Platforms: We may share your email address with a marketing platform to manage our email campaigns.

We may also disclose your information to comply with a legal obligation, to enforce our policies, or to protect our rights, property, or safety. In the event of a merger, acquisition, or asset sale, your information may be transferred as part of the transaction.

4. Data Security

We implement a variety of security measures to maintain the safety of your personal information. These measures include physical, electronic, and administrative safeguards designed to prevent unauthorized access, use, or disclosure of your data. However, please be aware that no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Your Privacy Rights

You have the right to access and control your personal information.

  • Access and Correction: You may request access to the personal information we hold about you and ask that we correct, update, or delete it.
  • Opt-Out: You may opt out of receiving marketing communications from us at any time.
  • Do Not Track: We do not alter our data collection and use practices when we see a “Do Not Track” signal from your browser.
  • Right to Be Forgotten: You can request the deletion of your personal data from our records, subject to certain legal obligations.

To exercise any of these rights, please contact us at support@panegang.com.

6. Cookies and Tracking Technologies

We use “cookies” to enhance your browsing experience. Cookies are small data files stored on your device that help our website remember your preferences, keep items in your shopping cart, and track your activity to improve our services. You can manage your cookie preferences through your browser settings, though disabling cookies may affect some site functionalities.

7. Children’s Privacy

Our website is not intended for use by individuals under the age of 13. We do not knowingly collect or solicit personal information from children under 13. If we discover that we have inadvertently collected personal information from a child under 13, we will promptly delete that information from our records.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post any changes on this page and update the “Last Updated” date. Your continued use of the Site after any such changes constitutes your acceptance of the new policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

  • Email: support@panegang.com
  • Support Hours: 8:00 AM – 5:00PM, EST, Mon – Fri
  • Company Name: PANEGANG LLC
  • Address: 10364 Almayo Ave APT 101, Los Angeles, CA 90064, USA

Thank you for your business.