Last Updated: Sep 6, 2025

This Return Policy outlines the procedures and conditions for returning items purchased from our website. By purchasing from our store, you agree to these terms.

1. Eligibility for Returns

We strive to ensure your satisfaction with every purchase. If you are not entirely happy with your item, you may return it within 21 days of the delivery date for a refund. To be eligible for a return, your item must meet the following conditions:

  • Unworn Condition: The item must be unworn, unwashed, and in its original, sellable condition.
  • Original Packaging: The item must be returned with all original tags attached and in its original packaging.
  • Original Purchase: We can only process returns for items purchased directly from our official website.
  • Damaged or Altered Items: Items that are significantly damaged, altered, or do not meet the above criteria upon inspection will be returned to the customer, and no refund will be issued.

2. How to Initiate a Return

To begin the return process, please contact us via email at support@panegang.com within the 21-day return window.

In your email, please provide the following information:

  • Your full name and order number.
  • The specific item(s) you wish to return.
  • The reason for the return.

Upon receiving your request, our customer support team will review it and, if eligible, will provide you with detailed instructions and a pre-paid return shipping label. Please do not send your item back before receiving a return shipping label and instructions from us. Returns sent without prior authorization may not be processed.

3. Return Shipping

To ensure a smooth return process, we will provide a pre-paid return shipping label for all eligible returns. You simply need to affix the label to your package and drop it off at the designated carrier.

We recommend obtaining proof of postage or a tracking number when returning your item, as we cannot be responsible for items lost in transit during the return process.

4. Processing Returns

Once we receive your returned item, it will undergo an inspection to ensure it meets the eligibility criteria outlined in Section 1. Please allow 2-3 business days for this inspection and processing after your returned item arrives at our facility.

If your return is approved, a refund will be processed in accordance with our Refund Policy. You will receive an email confirmation once your return has been processed and a refund initiated.

5. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please notify us within 21 days of receiving your order. We will cover all shipping costs to rectify the situation.

  • Photographic Evidence: To help us resolve the issue efficiently, please include clear photos of the damaged or incorrect item in your email.
  • Resolution: Upon verification, we will provide a return shipping label for the faulty item and, at our discretion, will either send a replacement or issue a full refund, including original shipping costs.

6. Contact Us

If you have any questions regarding our Return Policy, please do not hesitate to contact us:

  • Email: support@panegang.com
  • Support Hours: 8:00 AM – 5:00PM, EST, Mon – Fri
  • Company Name: PANEGANG LLC
  • Address: 10364 Almayo Ave APT 101, Los Angeles, CA 90064, USA

Thank you for your understanding and cooperation.